Shipping policy

At UseSkinMed, we’re proud to offer free shipping on all orders within the United United Kingdom — no minimum required.

Processing Time

All orders are processed within 3–5 business days (excluding weekends and holidays). Once your order is shipped, you’ll receive a confirmation email with tracking information.

Estimated Delivery Time (United Kingdom Only)

United Kingdom: 6 to 12 business days

Note: These estimates may vary slightly during peak seasons or due to unforeseen carrier delays.

Order Tracking

As soon as your order ships, you’ll receive an email with a tracking number. Please allow 24–72 hours for tracking updates to appear.

Shipping Address Accuracy

Please double-check your shipping address before completing your order. We are not responsible for packages delivered to incorrectly entered addresses.

If you notice a mistake, send email us at useskinmed@gmail.com, and we’ll do our best to fix it before it ships.

Lost or Missing Packages

If your tracking information shows “delivered” but you haven’t received your package, we recommend checking with neighbours or your local postal carrier first. If you still need help, contact us at useskinmed@gmail.com

Have more questions? We’re here to help — just reach out to useskinmed@gmail.com